Effective Date: November 25, 2024
Welcome to Divine Chopta! Your privacy is important to us, and we are committed to protecting and respecting your data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services, including booking cottages or engaging with our content. By accessing our website and services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information from you when you interact with our website, book a cottage, or engage with our content. The types of information we collect include:
- Personal Identification Information: When you make a booking or contact us, we may collect your name, email address, phone number, and billing information.
- Non-Personal Identification Information: We may collect non-personally identifiable information such as browser type, device information, operating system, IP address, and browsing behaviour.
- Booking Information: We collect information related to your booking, such as check-in and check-out dates, number of guests, and preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your bookings and reservations.
- To communicate with you regarding your stay and send you booking confirmations, updates, and promotional offers (with your consent).
- To improve our website and services, ensuring a personalized and seamless user experience.
- To comply with legal obligations and resolve disputes.
- To respond to inquiries or provide customer support.
3. How We Protect Your Information
We implement various security measures to maintain the safety of your personal information. This includes encryption and secure storage of sensitive data. While we strive to protect your data, please note that no data transmission over the internet is 100% secure. We encourage you to take all necessary precautions when using online services.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information to third parties. However, we may share your information in the following instances:
- Service Providers: We may share your information with trusted third-party service providers (such as payment processors, email services, and transportation services) who assist us in operating our business and providing services to you.
- Legal Compliance: We may disclose your information to comply with legal obligations, enforce our site policies, or protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy practices.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and collect information about your activities on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can choose to disable cookies through your browser settings, but this may limit some functionality of the website.
6. Your Data Protection Rights
You have the right to:
- Access and request copies of your data.
- Correct any inaccuracies in your personal information.
- Request the deletion of your data (subject to certain exceptions).
- Withdraw consent for marketing communications at any time by opting out through the unsubscribe link in our emails or contacting us directly.
- Object to the processing of your data in some circumstances.
To exercise your rights, please contact us using the information provided below.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate action to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your data.
